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There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates. For assistance, contact your computer manufacturer.īest, Andre Windows Insider MVP MVP-Windows and Devices for IT twitter/adacosta

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Navigate their website to find the appropriate drivers for your motherboard. For a list of computer manufacturers' support sites, see Computer manufacturers' contact information. Visit your computer manufacturer's support website. Review your computer's documentation which should contain the name of the motherboard manufacturer. This method updates your motherboard's chipset drivers, so your computer will recognize your USB external hard drive.

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Method 5: Install your motherboard's latest chipset drivers.

If you're using a laptop, select Battery, select the drop down menu, and then select disabled. Select Plugged in, select the drop down menu, and then select disabled. Select the box to expand USB Settings > USB selective suspend settings. Next to your currently selected plan, select Change Plan Settings. Select the Start button, type power plan in the Search box, and then select Choose a power plan. This method prevents your USB external drive from powering down. Method 4: Disable USB selective suspend setting. If your problem still exists, proceed to Method 5. Your USB controllers will automatically install. Press and hold (or right-click) a device and select Uninstall.

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Select Start, then type device manager in the Search box, and then select Device Manager.Įxpand Universal Serial Bus controllers.

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This method resolves steps where the currently loaded USB driver has become unstable or corrupted. If your problem still exits, proceed to Method 4. If prompted, review the license agreement, then select I Accept.įollow the onscreen instructions to download and install the updates. Select the check box next to the updates, then select Install updates. After the scan is complete, select Review optional updates. Select the Start button, type Windows Update in the Search box, and then select Windows Update in the results pane. This method will install the latest device drivers for your USB external hard drive. Method 2: Install the latest Windows Updates If your problem still persists, proceed to Method 3. Instead, plug it directly into your computer. Note Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. The driver should automatically loadĬheck for the USB drive in Windows Explorer Wait for 1 minute and then reconnect the USB cable. Press and hold (or right-click) the USB external hard drive with the issue, and select Uninstall.Īfter the hard drive is uninstalled, unplug the USB cable. Select Disk Drives from the list of hardware Select Device Manager from the returned list. Select Start, type Device Manager in the Search box This method resolves issues where the currently loaded USB driver has become unstable or corrupt. Method 1: Uninstall and then reconnect the external hard drive If the first method does not fix the problem, proceed to the next. To resolve this issue, follow the steps in the methods below in the order listed. Your PC motherboard may need updated drivers Your external drive may be entering selective suspend Your USB controllers may have become unstable or corrupt Windows may be missing other important updates hardware or software issues Your PC requires an update for issues that may conflict with a USB external hard drive and Windows The currently loaded USB driver has become unstable or corrupt This issue can be caused if any of the following situations exist: If you are trying to log onto it, use your current account username and password. If its a WD drive, try Mapping the drive in File Explorer. If you see your drive listed there, but no drive letter, right click itĬhoose a drive letter - try choosing letters near the end of the alphabetĮxit Device Manager, restart then check if its detected. Check if the drive is assigned a drive letter.

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